Roastergrill.fr is concerned about the protection of personal data. It is committed to ensuring the highest level of protection for your personal data in compliance with the European and French regulations applicable to it in terms of personal data protection. For further information on the protection of personal data, please visit the Commission Informatique et Liberté website at https://www.cnil.fr/.
The data controller is the company that determines how and for what purpose your personal data is used. Personal data collected on the site are processed by :
Roastergrill.fr / Roaster Grill SAS
5 Quai Marcel Dassault
92150 Suresnes
Roastergrill.fr uses your personal data mainly for the following purposes:
– Order management and customer relations
We need your personal information to process your orders and to follow up on them (e.g. deliveries, invoices, accounting and in particular the management of customer areas, loyalty program management, customer relations such as satisfaction surveys, claims and after-sales service management, selection of customers for studies, surveys and product testing.
– Paying for your orders
When you pay on our site, your payments are secure. Roastergrill.fr does not collect your payment details but only a payment identifier and the first 6 and last 4 digits of your card to enable you to recognize the card used for payment. All your bank details are collected only by our PCI-DSS-certified payment service provider, which guarantees payment security.
– Payment on purchase
When you pay for an order, the card used for payment is kept for the time needed to complete the transaction, and then for 15 months from the date of payment, in order to guarantee proof of the transaction.
– The personalization of our services and the messages we send you
We use your personal data to improve and personalize the services we offer you and the communications we send you. For example, we may send you personalized e-mails or recommend products similar to those you have already purchased or viewed and which correspond to your interests.
– Fighting Fraud
Personal data collected on the site is also processed to ensure secure payments and deliveries, and to provide you with optimum quality of service. Roastergrill.fr determines the level of fraud risk associated with each order. As part of this analysis, Roastergrill.fr may consult its specialized risk prevention service providers to refine its analysis. Some of these service providers may receive the results of the analysis carried out, and may use them on their own behalf to build up their own incident files. Roastergrill.fr may, depending on the results of the control carried out on orders, take security measures, in particular requesting additional supporting documents. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, of cancelling it. Fraudulent use of a means of payment or fraudulent delivery may result in the registration of data relating to the order in the alert file, which may lead Roastergrill.fr to carry out additional checks on future orders.
– Site security
We collect certain browsing data to enable us to ensure the security of our services and to detect, prevent or trace any malicious attempt or computer intrusion or any violation of the terms of use of our Services.
– Personalization of online advertising (targeted advertising)
We may use data that does not allow you to be directly identified (technical identifiers or socio-demographic data) to adapt the advertising you see on our site or on those of our partners. Your data may be cross-referenced with browsing data and other information collected in the course of our relations with partners (e.g. member of the Gravity Data Media Alliance), and rendered pseudonymous before any use, such as your age group or gender, in order to draw up your user profile and associate with it centers of interest from which advertisements will be served on behalf of advertising partners. For more information and to manage your cookies, go to the “Cookies” page of the site.
– Customer knowledge, statistics and site performance
We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the services we offer. We measure the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and the frequency with which they return.
In particular, we collect and process your surname, first name, address, e-mail address, password, telephone number, IP address, connection and browsing data, order history, preferences and interests, products consulted, delivery incidents and complaints.
The compulsory or optional nature of the data is indicated at the time of collection by an asterisk. Some data is collected automatically as a result of your actions on the site, while other information may be transmitted by partners.
We collect the information you provide us when :
– create your Customer Area on our site
– you place an order on our site
– you browse our sites and applications and consult products
– participate in a game or contest
– contact our Customer Service
– write a comment
– you consult our advertisements
The processing of your personal data is justified on various grounds (legal basis) depending on the use we make of the personal data. You will find below the legal bases and retention periods that we apply to our main processing operations.
Among the applicable legal bases :
– Contract: the processing of personal data is necessary for the performance of the contract to which you have consented.
– Consent: you agree to the processing of your personal data by giving your express consent (check box, click ….). You may withdraw this consent at any time.
– Legitimate interest: Roastergrill.fr has a business interest in processing your data that is justified, balanced and does not infringe your privacy. With certain exceptions, you may object at any time to processing based on legitimate interest by notifying Roastergrill.fr.
– The law: the processing of your personal data is required by law.
– Most data (e.g. information from your Customer Area and order history) is kept for as long as you are an “active” customer and for a period of 5 years after your last activity (e.g. purchase, connection to your Customer Area or expiry of a contract or warranty). Your data will then be archived with restricted access for a further period for limited purposes authorized by law (payment, warranty, disputes, etc.). After this time, they will be deleted.
Purpose of processing | Legal basis | Shelf life in operational base | Archiving | Useful comments |
Product or service order management | Contract | 5 years from last activity | 5 to 15 years | A customer is active, for example, when he or she makes a purchase, logs on to his or her Customer Area, or as long as a contract or warranty is in force. |
Using the Customer Area | Contract | 5 years from last activity | 5 to 15 years | A customer is active, for example, when he or she makes a purchase, logs on to his or her Customer Area, or as long as a contract or warranty is in force. |
Personalization of our services (emails, product recommendations on our site, etc.) | Contract | 200 last views for on-site recommendation. | ||
Sending messages by email or sms (electronic commercial prospecting) | Consent | 3 years from last activity |
| You can withdraw your consent at any time in your customer area. |
Targeted advertising/advertising profiling | Consent | 13 months from deposit of advertising cookies |
| You can manage advertising cookies in accordance with the instructions on the cookie information page. |
Fraud prevention | Legitimate interest | 3 years from registration on an alert list | 2 years | You can submit your comments at any time following cancellation of your order or inclusion on an alert list. |
Retention of credit card data following payment | Law | 15 months article |
| L133-24 of the French Monetary and Financial Code. Your bank details are stored by a secure payment service provider |
Transmission of data to subcontractors
The data we collect may be passed on to service providers (subcontractors) used by Roastergrill.fr to carry out its services for the purposes mentioned above, for example for the management, execution, processing and payment of your orders, as well as for marketing operations.
Sharing data with third parties
Some services are offered in partnership with third parties. When you subscribe via Roastergrill.fr to a contract with one of our partners (for example a subscription, credit or insurance contract) your data will be transmitted to the partners who provide the service.
For advertising targeting
We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without it being possible for them to identify you by name:
– for advertising targeting purposes on our site or on third-party sites (see also the section on cookies and advertising targeting);
To improve our customer knowledge
– to enable us to link your various terminals (computers, cell phones, etc.) and provide you with a harmonized experience on the different devices you use. To find out more about the device reconciliation system or to object to it, visit http://www.criteo.com/fr/privacy/.
You can also set your cookie preferences to directly manage cookies related to advertising targeting from the cookie information page.
We are actively working on improving our choice manager accessible in your Customer Area to give you greater control over the use of your data.
You may withdraw your consent or object to the above uses of your data at any time:
– when you create your Customer Area via the dedicated opposition boxes or links – at any time thereafter
– Online by going to your Customer Area under “My personal data”.
– By mail to: info@roastergrill.fr
To help us understand your request, you may wish to specify one or more of the following reasons:
– To stop commercial prospecting: “Stop email Roastergrill.fr” “Stop email Partners”.
– To stop advertising targeting “Opposition to sharing with third parties for targeted advertising”.
You can also manage your cookies by going to the cookie manager on the cookie information page or on the websites below:
http://www.networkadvertising.org/choices/
http://www.youronlinechoices.com/
– To delete your customer area ” Delete my customer area ” In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) and define the fate of your personal data “post mortem” via the contact form. To enable us to respond quickly, please provide us with your surname, first name, e-mail, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the reply should be sent. You will receive a reply within 1 month of receipt of your request. At any time during the risk analysis carried out by our payment partners as part of its relationship with Roastergrill.fr for the prevention of fraud, you will be able to submit your observations. You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), notably on its website www.cnil.fr.
The use of social networks and Roastergrill.fr’s services or applications in relation to these social networks is likely to result in the collection and exchange of certain data between the social networks and Roastergrill.fr. We invite you to consult the personal data protection policies of the social networks in order to find out exactly what information is collected by the social networks and may be transmitted to Roastergrill.fr in connection with its sites and applications, as well as the purposes for which your data will be used, in particular for advertising purposes. You can configure access and confidentiality directly on social networks. Roastergrill.fr collects on its behalf certain information and personal data in connection with your activity on Roastergrill.fr social network pages or Roastergrill.fr sites and applications that use social network services. This data is used for advertising purposes to improve our commercial relationship and the advertising sent to you in order to offer you a personalized and social experience. Information collected by Roastergrill.fr on its own behalf in connection with social networks is governed by these conditions and the specific conditions of Roastergrill.fr applications. However, Roastergrill.fr is not responsible for the use made of your data by social networks on their own behalf.
“Plug-ins and social modules
Our site uses social plug-ins. These include the little “like” and “share” buttons on third-party social networks such as Facebook, Twitter and Google+…. which you can find on our website. They allow you to “like” and share information from our sites and applications with your friends on social networks. When you consult a page of our Roastergrill.fr site (web or mobile) containing plug-ins or social modules, a connection is established with the servers of the social networks (Facebook, Twitter…) which are then informed that you have accessed the corresponding page of the Roastergrill.fr site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not connected to your Facebook or Twitter account. For example: If you are connected to a social network while browsing the Roastergrill.fr site, the social networks to which you are connected may mention your visit in your social network account. If you use plug-ins (e.g. like), your actions may be recorded and published on your social network accounts, depending on your social network account settings. If you do not want social networks to publish your actions resulting from plug-ins in your social network accounts, you must disconnect from your social networks before visiting our site.
– To delete your customer area ” Delete my customer area ” In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) and define the fate of your personal data “post mortem” via the contact form. To enable us to respond quickly, please provide us with your surname, first name, e-mail, address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the reply should be sent. You will receive a reply within 1 month of receipt of your request. At any time during the risk analysis carried out by our payment partners as part of its relationship with Roastergrill.fr for the prevention of fraud, you will be able to submit your observations. You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), notably on its website www.cnil.fr.
We use tracking technologies such as cookies to tailor advertising to your needs and interests on our sites or those of our partners. We invite you to consult the Cookies section for detailed information on the use of cookies and other comparable technologies, and to see the options available to you.
We reserve the right to modify this Privacy Policy at any time. The most current version of this policy governs our use of your information and will always be available.